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Frequently asked questions

Are the products made of natural wool?

Yes, our products are made from high-quality sheep wool sourced from Poland. It's a natural, breathable, and durable material.

How to care for wool products?

– It is best to air your clothes after each use.

– If necessary, clean locally with a damp cloth.

– If necessary, hand wash in lukewarm water with a mild wool detergent.

– Dry flat, away from direct heat.

– Do not spin or tumble dry.

What is the order processing time?

Orders are typically processed within 3–7 business days. During peak periods (e.g., holidays), this time may be slightly longer.

Can I return the product?

Yes, you have 14 calendar days from the date you received your order to make a return. The product must be in undamaged and unused condition.

How can I make a return?

To make a return, please contact us by email at maybells.shop.info@gmail.com and we will send you instructions and the address to return your parcel.

Do you offer international shipping?

Yes, we ship to most European countries and select non-EU countries. Delivery costs and times vary depending on location.